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Privacy Policy

Your Privacy Matters

Therapeutic Family Connections (“TFC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, share, and protect information when you visit tfc-net.org or contact us through the website.

1) Important Note About Therapy, Confidentiality, and Online Communication

Your privacy matters. At the same time, online communication (including contact forms and email) may not be fully secure.

Please use our website contact form for general questions and scheduling only. Do not submit sensitive personal details through the form. Those topics are best discussed during a session.

By submitting a message through our website, you understand that email and online messages may not be fully secure and you choose to communicate through these methods despite those risks.

If you are experiencing an emergency, call 911 or go to your nearest emergency room. If you are in crisis, you can also call or text 988 (Suicide and Crisis Lifeline in the U.S.).

2) Information We Collect

We may collect the following types of information:

A. Information you provide to us

  • Name
  • Email address
  • Phone number
  • General message content (for scheduling or general inquiries)

B. Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device and browser type
  • Pages viewed and time spent on pages
  • Referring website or link
  • General location data (approximate)
  • This information is typically collected using cookies and similar technologies (see Section 6).

3) How We Use Your Information

We may use your information to:

  • Respond to inquiries and scheduling requests
  • Provide customer service and communicate with you
  • Maintain and improve our website
  • Monitor and protect website security
  • Comply with legal obligations

4) What We Do Not Want Submitted Through the Website

To protect your privacy, please do not submit:

  • Detailed mental health history
  • Trauma details
  • Diagnoses
  • Medication lists
  • Insurance or ID numbers
  • Any other information you consider highly private

If you accidentally submit sensitive information, contact us at dlogue@tfc-net.org and we will do our best to address the situation appropriately.

5) How We Share Information

We do not sell your personal information.

We may share information in limited circumstances:

  • Service providers: Companies that help us operate our website or communications (such as website hosting, email providers, spam protection, analytics, or web development support). These providers are permitted to use information only to perform services for us.
  • Legal reasons: If required to comply with law, regulation, court order, or valid legal process, or to protect rights, safety, and security.
  • Business changes: If TFC undergoes a business transition (such as a merger or acquisition), information may be transferred as part of that transaction.

6) Cookies and Analytics

Our website may use cookies or similar technologies to improve performance and understand how visitors use the site. Cookies are small files stored on your device.

You can control cookies through your browser settings. Disabling cookies may affect how the site functions.

We may use basic website analytics tools to understand traffic and website usage. These tools may collect information such as page views, device type, and approximate location.

7) Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

8) Data Security

We take reasonable steps to protect your information using administrative, technical, and physical safeguards. However, no method of transmission over the internet or electronic storage is 100% secure. For that reason, we cannot guarantee absolute security.

9) Data Retention

We retain website inquiry information for as long as needed to respond to your request, maintain records, comply with legal obligations, and operate our business, unless a longer retention period is required or permitted by law.

10) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information through the website, contact us at dlogue@tfc-net.org.

11) Your Choices

You may request to:

  • Access, update, or correct personal information you have provided through the website
  • Ask us to delete certain information, where appropriate and permitted by law

To make a request, contact us using the information in Section 13.

12) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

13) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Therapeutic Family Connections
Website: tfc-net.org
Phone: 717-759-1024
Email: dlogue@tfc-net.org